Refund Policy – Whisk UK

Last updated: 20 August 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

📸 Mandatory Photo Evidence Before Any Return Request

To ensure fair processing and to protect both our customers and our brand from fraudulent claims, no return or refund request will be accepted or processed without prior submission of clear photographic evidence to our customer service team.

Before initiating any return, please email support@get-whisk.com with the following:

• Your order number
• Clear photographs of the product in its current condition (minimum 3 photos: full product, close-up of the area concerned, and the product next to its original packaging)
• A short written explanation of the reason for your request
• If applicable, a photograph of the delivery packaging as received

Once received, our customer service team will review your request within 24 to 48 working hours and provide you with the next steps, including — if approved — the return address and instructions.

Any item sent back to us without first requesting a return and receiving written approval will not be accepted, and the parcel will be returned to sender at the customer's expense.

📦 How to Start a Return

To start a return, you can contact us at support@get-whisk.com. Please note that returns will need to be sent to a specific return address, which we will provide once your return request has been approved. Please contact us by email at support@get-whisk.com to receive the return address before shipping any item back.

If your return is accepted, we'll send you the return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@get-whisk.com.

🚚 No Refund Before Delivery Confirmation

To protect both our customers and our business against fraudulent claims, no refund will be issued while an order is still in transit or before the parcel has been confirmed as delivered by the carrier.

1. Parcels in transit If your order is still in transit (tracking status: "dispatched", "in transit", "out for delivery", "customs processing"), no refund can be processed. Please wait for the delivery to be attempted before submitting any claim.

2. Delayed parcels UK delivery times are estimated at 7 to 10 working days from dispatch. In case of delay, please allow up to 15 working days before contacting us. Refunds for delayed parcels can only be considered after this 15-working-day threshold, and only if the carrier confirms the parcel as lost.

3. Parcels marked as delivered but not received If tracking shows your parcel as "delivered" but you have not received it, please:

• Check with neighbours, building reception, safe places, and household members
• Contact the carrier directly with your tracking number
• Notify us at support@get-whisk.com within 7 days of the "delivered" status

We will open an investigation with the carrier. A refund or replacement will only be issued once the carrier has officially confirmed the loss (typically within 10 to 15 working days). Claims submitted after 7 days from the "delivered" status will not be eligible for refund or replacement.

4. Refused or returned parcels If you refuse delivery or the parcel is returned to us due to an incorrect address, unclaimed parcel, or repeated failed delivery attempts, the refund will only be issued once the parcel is physically received back at our fulfilment centre, minus original shipping costs.

🔍 Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Claims for defective, damaged, or incorrect items must be reported to support@get-whisk.com within 48 hours of delivery, accompanied by:

• Order number
• Clear photographs showing the defect or damage
• Photograph of the original packaging as received
• A short video demonstrating the issue (if applicable)

Claims received without this evidence, or after the 48-hour window, will be processed under our standard return conditions.

🚫 Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

🔄 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

🇪🇺 European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

💳 Refunds

No refund will be processed until the returned product has been physically received, inspected and approved by our fulfilment team. Photographic proof, videos, or tracking numbers alone are not sufficient to trigger a refund.

The refund process operates strictly in the following order:

1. Customer submits refund request with photo evidence
2. Whisk UK customer service reviews and, if eligible, provides return authorisation and return address
3. Customer ships the product back using a tracked shipping service (return shipping costs at customer's expense)
4. Product is received and inspected at our fulfilment centre
5. If the product meets our return conditions, the refund is issued to the original payment method within 10 business days of inspection approval

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@get-whisk.com.

📞 Contact

For any question regarding returns or refunds: 📧 support@get-whisk.com 📞 +1 307 209 5329 ⏱️ Response within 24 hours (Monday to Friday)