Shipping policy

Shipping Policy

Last updated: 20 August 2026

At Whisk, we work hard to get your order to you as quickly and reliably as possible — and we're proud to offer free shipping on every UK order. Please find below all the information regarding our shipping process, delivery times, and policies.

Please note: while we do everything we can to deliver on time, delays can occasionally happen due to factors outside of our control (carrier issues, high seasonal demand, weather conditions, or public holidays). We appreciate your patience and understanding, and we're always here to help if anything goes wrong.

1. Free Shipping on All UK Orders

We offer free standard shipping across the entire United Kingdom — no minimum purchase required, no hidden fees at checkout. Whether you order one Whisk Giant Play Ball or a family bundle, your delivery is always on us.

2. Order Processing

All orders are processed within 24 to 48 hours (Monday to Friday, excluding UK bank holidays). Orders placed on weekends or holidays will be processed the next working day.

During busy periods (Black Friday, Christmas, New Year sales, and promotional campaigns), processing times may be slightly longer. We appreciate your patience during these peak times.

Once your order has been processed and dispatched, you'll receive a confirmation email with your tracking number so you can follow your parcel every step of the way.

3. Shipping Destinations

We currently ship across the United Kingdom, including:

England
Scotland
Wales
Northern Ireland

For deliveries to the Channel Islands, Isle of Man, Scottish Highlands, or other remote UK areas, additional delivery time may apply (typically 2 to 4 extra working days). Please contact us at support@get-whisk.com for specific enquiries.

4. Delivery Times

Standard UK Delivery: 7 to 10 working days from dispatch.

Please note that these delivery times are estimates, not guarantees. Actual delivery times may vary slightly depending on your location, postal service performance, seasonal demand (Christmas, Black Friday, sales periods), weather conditions, and other factors beyond our control.

Occasional delays can happen, especially during busy shopping seasons or when unexpected events disrupt courier networks. In rare cases, delivery may take up to 15 working days. If your order is running late, please rest assured that it is on its way — and don't hesitate to contact us if you'd like an update.

While we always aim to meet the standard timeframes, delays caused by third-party carriers, customs, weather, or unforeseen circumstances are beyond our direct control.

5. Order Tracking

Once your order has been dispatched, you'll receive an email containing your unique tracking number and a link to follow your parcel in real time.

Please note that tracking information may take up to 24 to 48 hours to update after dispatch, as it depends on the carrier's system. If your tracking hasn't updated for a few days, this doesn't necessarily mean your parcel is lost — it simply means the carrier hasn't scanned it at the next checkpoint yet.

If you haven't received your tracking information within 3 working days of placing your order, please check your spam folder or contact us at support@get-whisk.com.

6. Delivery Issues

Lost or delayed parcels: If your order hasn't arrived within 15 working days after dispatch, please contact our support team at support@get-whisk.com. We'll investigate with the carrier and either resend your order or issue a full refund. We ask for your patience during this investigation, as carrier enquiries can sometimes take a few working days to resolve.

Damaged parcels: If your parcel arrives damaged, please take a photo before opening it and contact us within 48 hours of delivery. We'll send a replacement at no additional cost.

Incorrect address: Please double-check your shipping address before placing your order. We cannot be held responsible for parcels delivered to incorrect addresses provided at checkout. Address modifications must be requested within 1 hour of placing your order.

7. Failed Delivery

If the courier is unable to deliver your parcel (no one home, incorrect address, refused delivery), it will either be left at a safe place, with a neighbour, or returned to a local depot. Please follow the instructions provided by the courier on the delivery card.

Parcels returned to us due to failed delivery may be subject to a re-shipping fee.

8. Public Holidays and Peak Periods

Please note that orders placed on UK bank holidays will be processed the next working day. Delivery times may also be extended around major holiday periods such as Christmas, Easter, and bank holiday weekends.

During peak sales periods (Black Friday, Boxing Day, January sales, Mother's Day, etc.), both dispatch and delivery times can be affected by higher order volumes and carrier network pressure. We advise ordering early during these times to avoid disappointment.

9. Contact Us

For any questions about your order, shipping, or delivery, please don't hesitate to reach out:

📧 Email: support@get-whisk.com
🕒 Response time: Within 24 hours, Monday to Friday